Wizard Fireworks Ltd
Heathwood Timber Yard
Marden Road
Cranbrook
Kent
TN17 2LP
Phone: 01580 712678
Email: info@wizardfireworks.co.uk

Delivery Charges
Order value Delivery charge
£0 – £59.99 £34.95
£60 – £99.99 £19.95
£100 – £299 £17.95
£300+ £0

Collection in store
Coming soon…

Delivery Details
We do not deliver to areas outside of the UK mainland, we currently also only deliver to areas within West Sussex, East Sussex, Kent and Surrey, further delivery areas will be available in the future.

Delivery takes between 3 and 5 days from the date of your order, deliveries are also carried out during normal working hours, Monday to Friday, 8:00am to 6:00pm.

Please ensure that you order in plenty of time before your display to ensure that your delivery arrives before the required date, we make every effort to ensure that your delivery is within the 3 to 5 days but we cannot guarantee this and accept no liability as such for any delayed delivery.
Orders are dispatched in the order they are received, if however you have special circumstances and require a faster delivery then usual please leave a comment when you are filling in your details at the checkout page and we will get in touch with you.

All deliveries must be signed for, it is important that you ensure someone will be available at your provided delivery address with identification to ensure that your delivery can be handed over without any problems.
We require identification because we cannot legally deliver to someone who is under the age of 18, if we attempt to make the delivery and no one is present to sign for the consignment or not old enough we will leave a card for you to get in touch and arrange a re-delivery.
If several delivery attempts are made we reserve the right to charge any additional fees that may be incurred because of negligence on your part in terms of delivery.

If a product happens to have sold out or is currently out of stock we will then where possible provide a substitute product that is of equal or higher value from the same type of firework range, in such case we will also attempt to ensure that the product replacement also performs as close as possible to the original product.

Faulty Goods
We require that any faulty goods be report to us in writing within 7 days of delivery, liability for such goods will not be accepted where products have not been used in accordance with instructions, guidelines, laws and/or where we deem the product has been misused.

We will also not accept liability where Force Majeure has been a factor of said fault, examples of this include adverse weather conditions, acts of God, fire, floods, regulations, accidents, etc.

Wizard Fireworks Ltd endeavour to refund or replace any product that has been deemed faulty, i.e. damage prior or during delivery and/or manufacturing defect.

 

Guarantee
The European Union has issued the Distance Selling Directive which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field.

As such we offer a 7 day cancellation period from the date of receipt of goods by the customer, cancellation requires written confirmation to the address provided throughout the website quoting your order number.
Upon receipt of cancellation we will then notify the customer of how and when the goods will be collected, Fireworks are hazardous goods and as such can only be returned to us by specialised carrier’s.
In the event of cancellation a charge will be levied to the customer for collection and will be retained from any refund given including the cost of initial delivery.

Refund Policy
Refunds will be paid in accordance with “Faulty Goods” and “Guarantee” of our Terms and Conditions.

Where a refund is deemed appropriate, the sum will refunded to the credit/debit card used to purchase the goods or if requested can be provided by cheque.

All delivery/carriage costs are non-refundable including any collection of returned goods.

Privacy Policy / Data Protection
We do not store credit/debit card details nor do we share customer details with any third parties, we request your name and address solely to enable us to deliver your goods and provide a satisfactory after-sales service.

Cookies, we use cookies extensively throughout the site to ensure your shopping cart experience is fluid and your entire cart and details are remembered as you continue to shop.